Includes first-level representatives and all levels of management involved in the answering and directing of calls from consumers, customers and clients. Call centers may be operated and housed at the business for which calls are incoming, or call centers may be outsourced to third party banks staffed by representatives trained and knowledgeable about a company and its products or services but not directly employed by that company.
ICMI (International Customer Management Institute) empowers companies to provide the best customer experience through call center training, certification, events, consulting and resources.
Call center software from Five9 is the leading cloud contact center software solution, bringing the power of the cloud to thousands of customers worldwide.
LiveOps cloud-based contact center / virtual call center software with social customer service greatly improves customer service and customer support experience
ICMI (International Customer Management Institute) empowers companies to provide the best customer experience through call center training, certification, events, consulting and resources.
Call center software from Five9 is the leading cloud contact center software solution, bringing the power of the cloud to thousands of customers worldwide.
LiveOps cloud-based contact center / virtual call center software with social customer service greatly improves customer service and customer support experience
